Refund Policy

Free trial

A free trial takes no payment. We collect your card when the trial starts and charge it on the day the trial ends, at the plan price shown at checkout. Cancel from your billing page at any point before that day and you are not charged. Contacts you unlocked during the trial stay yours.

Monthly subscriptions

Monthly subscriptions are refundable for the part you have not used. If NAUT is not what you expected, ask within 14 days of a charge and we refund the charge minus the credits you have already spent. We reply within 5 business days.

You may also cancel at any time to stop the next renewal; you retain access to your paid features and any remaining credits until the end of the current billing period.

Annual subscriptions

Annual subscriptions are refundable for the part you have not used. If NAUT is not what you expected, ask within 14 days of a charge and we refund the charge minus the credits you have already spent. We reply within 5 business days.

Credits

Spent credits are never refundable, including credits used to unlock a contact you later determine you do not need. When we work out a refund, each credit you have spent is valued at your plan's price per credit: the plan's monthly price (for an annual plan, the annual price divided by 12) divided by the credits the plan gives each month. Unlocked contacts remain accessible permanently, including after subscription cancellation, as documented in our Terms of Service.

How to request a refund

Email compass@mesa.so from the address on your account with the subject "Refund request". We respond within 5 business days.

Disputes & chargebacks

If you believe a charge is in error, please contact us before initiating a chargeback. Accounts with unresolved chargebacks may be suspended pending resolution.

Exceptional cases

We may issue full or partial refunds outside the policy above at our discretion, including for confirmed service outages or material billing errors on our part.